Returns Policy
30-day returns on stock containers.
In short: You have 30 days from delivery to return a stock container. A 15% restocking fee applies, and you cover return transport. Modified containers and faulty goods are treated differently — see below.
Your rights come first
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If a container has a major failure — it is not wind and watertight when sold as such, is structurally unsound, or is significantly different from what was described — you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss. In that case you do not pay a restocking fee and we cover transport both ways.
The rest of this policy covers change-of-mind returns, which are offered as a courtesy on top of those rights.
Change-of-mind returns
You may return a stock container within 30 days of delivery provided it is:
- in the same condition it was delivered in, allowing for reasonable inspection;
- empty, clean, and free of any goods, fixings, signage or paint applied after delivery; and
- accessible for collection by a truck, on the same terms as the original delivery.
A restocking fee of 15% of the container price applies to change-of-mind returns, covering inspection, cleaning and re-listing.
Return transport is arranged by us and charged to you at the same rate as the original delivery.
Modified containers
Containers with modifications — doors, windows, electrical fit-outs, insulation, shelving, custom paint or ventilation — are made to your specification and cannot be returned for change of mind, because they cannot be returned to stock. Your consumer guarantee rights for faulty workmanship still apply in full.
How to arrange a return
- Email sales@modulrkargo.com with your order reference and the reason for the return.
- We confirm eligibility and book a collection window, usually within 3 business days.
- The container is inspected on collection or on arrival at the depot.
- Your refund is processed within 10 business days of that inspection, to the original payment method.
Damage in transit
Inspect your container on delivery. If it arrives damaged, note it with the driver where possible and contact us within 48 hours with photographs. Transit damage is our problem to resolve, not yours.
Cancelling before delivery
An order can be cancelled at no cost any time before it is dispatched. Once a container is loaded for delivery, transport costs already incurred are payable. See our Terms of Sale.
Contact
Modulrkargo Pty Ltd
ABN [ABN]
[STREET ADDRESS], [SUBURB] [STATE] [POSTCODE]
sales@modulrkargo.com
1300 000 000